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SERVPRO of Downtown Orlando / Team Nicholson Employee Photos
Josh Hyatt
Josh is our Senior General Manager at our SERVPRO Team Nicholson location in Downtown Orlando. He joined our team at the beginning of 2018 and works tirelessly to make sure our SERVPRO runs smoothly. We are glad to have him a part of our team.
Jesus Perez
Jesus Perez is our General Manager in Orlando, Florida. Jesus is a valuable member of our team, having worked at 4 of our 6 locations, holding almost every position. Over his time with us, he has demonstrated over and again his dedication to doing the right thing. We are fortunate to have such an honest, hard-working guy representing SERVPRO Team Nicholson.
Marilyn Palacios
Ms. Marilyn has been a Job File Coordinator on our SERVPRO team in Orlando, FL, since 2016. She is friendly to our customers, making them feel welcomed. Marilyn believes we should lives our lives to the fullest, laughs till it hurts, and love with all our hearts!
Valeria Sandoval
Valeria is one of our Job File Coordinators at SERVPRO of Downtown Orlando on Team Nicholson. Known around the office for her million dollar smile, she is responsible for job tracking, scheduling, reporting, and customer satisfaction throughout the job process.
Heydrich Kattar
Heydrich is a Construction Manager with us at our SERVPRO in Orlando. Before joining our team in the middle of 2022, Heydrich worked closely with civil construction and carpentry. Along with extensive experience in managing large work teams with multiple simultaneous objectives, he is also equipped with training and customer service experience.
Jose Silva
Jose is one of our Production Managers on our SERVPRO team in Orlando. He joined our team in 2020 and has been a hard-working addition to our team. In this role, Jose scopes jobs, sets up and documents efficient work flow, manages his production crew, and monitors risk at assigned jobs from start to finish.
Fabian Roca
Fabian is our Operations Manager for SERVPRO Team Nicholson in Orlando. Among other things, he is in charge of reviewing scopes, crew management, and monitoring jobs from start to finish. Our team is available 24 hours, 7 days a week!
Eduardo Leal
Eduardo is a Production Manager on SERVPRO Team Nicholson, where he oversees restoration projects and leads a team with integrity, dedication, and a strong work ethic. He takes pride in helping to restore homes and lives after disasters.
Victor Montero
Victor is one of our Crew Chiefs on our Orlando team. In this role on Team Nicholson, he organizes and leads his crew in daily assignments and ensures customer satisfaction in all aspects of each job. Victor joined our team early in 2022.
Kevon Cole
Kevon is one of our Crew Chiefs with SERVPRO Team Nicholson in Orlando. He helps our team with all of our fire, water, storm, and mold remediation services. Kevon is a hard worker and brings great energy to our team.
Domenico De Freitas
Domenico is one of our Crew Chiefs at SERVPRO Team Nicholson. He joined us in 2022 with 2 years of experience in house demolition and restoration, Domenico brings expertise to the team and leads with precision.
Javier Navas
Javier is one of our Production Technicians at SERVPRO Team Nicholson. He does it all, including biohazard cleanups, mold remediations, fire and water mitigation, and content tracking/pack-out, making it, "Like it never even happened."
Cory Barfield
Cory joined our team as a Production Technician in 2023, bringing with him 8 years of expertise in the automotive field and 2 years of work as an EMT. After that, Cory pursued self-employment repairing vehicles and homes. His work ethic is exceptional, and his positive demeanor is infectious. We are thrilled to have him as a valuable member of our team.
Eddy Ocando
Eddy is one of our Production Technicians at SERVPRO Team Nicholson. He provides all of our services, ranging from biohazard cleanups, mold remediations, fire and water mitigation, to content tracking/pack-out.
Dan Hougaard
Mr. Dan is our Construction Project Manager at SERVPRO of Downtown Orlando, but he's also our estimator and beloved life coach. Dan had been in the restoration industry for over 22 years prior to joining our team at the beginning of 2017. Before that, he was a teacher and a coach.
Nathan Wine
Nathan is our Florida Reconstruction Manager for SERVPRO Team Nicholson. In this role he is responsible for project initiation, planning, execution, and management, in order to successfully provide high quality service. He has 10+ years of experience in SERVPRO services.
Erik Slyvester
Erik joined us as our Operations Manager at the beginning of 2020 here in Orlando. He now holds the position of Reconstruction Manager. As a Reconstruction Manager for SERVPRO Team Nicholson, Erik oversees operations, ensuring proper processes, and a seamless experience for our customers, both residential and commercial.
Jeff Truitt
Before joining Team Nicholson as our COO, Jeff Truitt served as Chief of Staff to Montgomery County Mayor Jim Durrett and as CEO of Clarksville-Montgomery County's Economic Development Council. Jeff has been devoted to the Clarksville community since setting roots here in 1992, while serving in the US Air Force, attached to Ft. Campbell Special Forces units. Outside of work, Jeff enjoys cooking and spending time with his wife, Kristi, and daughter, Macy.
Brian Bell
Brian Bell joined us at Team Nicholson in 2017 as CFO. He brings extensive experience in Accounting and Education and holds certification in Xactimate. A Clarksville native, Brian is based in our downtown satellite office at Team Nicholson's TN headquarters.
Bill Shook
Serving as Team Nicholson's Chief of Production, Bill Shook holds a Bachelor Degree in Business from Tarleton University and WRT, AMRT, ASD, FSRT, and Lead Based Paint certifications. With more than 16 years of experience in the restoration industry, Bill focuses on talent development, process optimization, and strategy across our multi-franchise group.
Michael Batson
Michael Batson serves as our in-house CPA and Strategic Analyst. He is a Tennessee native, having grown up in southern Montgomery County, attending Montgomery Central High School. After graduating from APSU in 1993 with a degree in Business Administration, he obtained his CPA. Currently, he lives on a family farm with his wife, two daughters, two cats, and his puppy Herschel. He enjoys cattle farming, hunting and spending time on the lake.
Lori Wilson
Lori Wilson joins Team Nicholson as in-house Training Specialist. She brings more than a decade of experience in the restoration industry, including time with SERVPRO Corporate. She holds Master Water Restorer, Master Fire Restorer, and Master Textile Restorer certifications, along with IICRC Instructor credentials and general OSHA certification. Born and raised in middle TN, Lori enjoys spending time with her family, friends, and dog Sadie.
BJ Clifton
BJ is one of our Regional Trainers, bringing us over 13 years of experience in the field upon joining our team in 2023. Recognized as a Journeyman in textile and fire restoration, he holds a remarkable collection of certifications, including UFT, WRT, ASD, OCT, CCT, FSRT, and TCST. He continues to excel in his craft, earning the trust and admiration of clients and colleagues alike.
Cassie Wyatt
Cassie Wyatt, our Financial Controller, joined Team Nicholson in 2014. She holds a Bachelor Degree in Accounting from the University of Phoenix along with Xactimate and DryBook experience. She leads our talented accounting team in ensuring our franchises' financial stability and success.
Bill Repsel
A member of our team since 2013, Bill Repsel is a true pillar of our administrative staff. He serves as both Executive Administrator to Team Nicholson and Office Manager in our SERVPRO of Montgomery County location. Bill holds IICRC certifications in Water Damage Restoration and Applied Structural Drying, and is DryBook and Xactimate certified. Outside of work, Bill enjoys cooking, singing, and spending time with his wife and family.
Vickie Felts
Vickie Felts is our HR Manager in Clarksville on our Regional Team. She has over 16 years of HR experience, bringing tremendous value to our unique way of operating. We’re grateful to have her expertise in our team.
Trey Davis
Trey is our IT Specialist. He has worn many hats since joining our team at the beginning of 2023. Before joining us as a Job File Coordinator and Dispatcher, he had 7+ years of sales, administrative, and customer service experience in Tennessee.
Christy Govea
Christy Govea serves as Team Nicholson's Payroll Director. She offers more than 15 years of valuable experience in the Human Resources and Customer Service fields. Christy is a Clarksville, TN, native and is based in our downtown satellite office. Outside of work, she enjoys spending time with her husband and family, and is a Jeep enthusiast!
Tashauna Johnson
Tashauna Johnson is our Accounting Manager with us on our Regional Team. Coming to us at SERVPRO Team Nicholson from our Gallatin, TN, corporate offices, she has years of proven experience with our brand and expertise in her field.
Kaileigh Plant
Kaileigh serves as Team Nicholson's Accounting Manager, based in our downtown Clarksville, TN, office. She holds a Bachelor Degree in Accounting and is passionate about lifelong learning. Originally from Orlando, FL, Kaileigh, her husband, and her son now call Tennessee home.
Reagan Nicholson
Since 2019, Reagan has been a valued member of Team Nicholson's Accounting department. She holds a Bachelors Degree in Accounting from Austin Peay State University and works in our downtown Clarksville, Tennessee office. When not working, she enjoys traveling and spending time with her beloved golden doodle, Molly.
Rayven Threlkeld
Now a member of our Accounting Team, Rayven has worn many hats at Team Nicholson. She first served as a Fire Technician, then Administrative Assistant, Construction Job File Coordinator, and now Accounting Clerk. Rayven is passionate about the SERVPRO brand and strives to learn as many aspects of the business as possible.
Taylor Dennis
Taylor serves as Team Nicholson's Digital Marketing Support Specialist. She is a Tennessee native who graduated from the University of Tennessee, Knoxville with a Marketing degree in 2021. Outside of work, she enjoys cooking, going to concerts, and spending time with friends and family.
Billy Morrison
Serving as Disaster Recovery Team Nicholson's Large Loss Construction Division Manager, Billy is committed to ensuring safety, managing risk, mentoring team members, complying with industry standards, and guaranteeing client satisfaction when it comes to reconstruction of large losses. He has been a valued member of our team since 2015.
Boris Dimoff
Boris joined Disaster Recovery Team Nicholson, where he serves as a Large Loss Project Manager. As the former General Manager of a Colorado-based restoration company, he brings over 14 years of industry experience with him. When not working, Boris enjoys spending time with his family and has many hobbies, including golfing, fishing, mountain climbing, and motorcycles, to keep him busy.
Jeff Williams
Jeff joined Disaster Recovery Team Nicholson in 2016 as Director of Large Loss Operations, bringing extensive knowledge and expertise in commercial mitigation. He holds IICRC accreditation in Water Damage Restoration, Applied Structural Drying, Fire + Smoke Restoration, Carpet Repair + Reinstallation, and Upholstery + Fabric Cleaning. Affectionately known as The Godfather of Large Loss, Jeff has managed more than $50M worth of large scale disaster recovery projects.
David Harkness
Prior to joining Disaster Recovery Team Nicholson as our Large Loss Resource Coordinator in 2021, David worked in real estate, home renovation, inspection, industrial repair, maintenance, and emergency management for more than 30 years. When not working, he enjoys spending time with his beloved wife and family.
Tristen Williams
Bringing more than 5 years experience with the SERVPRO brand and in the restoration industry, Tristen is one of Disaster Recovery Team Nicholson's valued Large Loss Project Managers. He holds IICRC accreditation in Applied Structural Drying, Water Damage Restoration Tech, and Commercial Drying Specialty. Tristen's strong work ethic and attention to detail ensure commercial clients expectations are met.
Rhett Newton
Rhett comes to Disaster Recovery Team Nicholson after years with our SERVPRO of Central St. Petersburg/Pinellas Park franchise location where he served as Sales + Marketing Manager. He now applies his industry knowledge and customer service skills as our Large Loss Production Manager.
Gavin Parchman
Our most tenured Disaster Recovery Team Nicholson Project Manager, Gavin has been a leader and teacher on our Large Loss team since 2015. As a strong communicator, he works to ensure client satisfaction and offers a high degree of professionalism on the job. A native of our headquarters city, Clarksville, TN, Gavin now calls our St. Petersburg, FL, location home.
Julia Dorough
Julia serves as the National Sales Manager for Team Nicholson. She has her bachelor's degree in Marketing and has over 7 years of experience leading a sales team. She's originally from Idaho, so a big mountain girl at heart that loves to ski.
Kevin Woodard
Joining Disaster Recovery Team Nicholson in 2016, Kevin brings many years of commercial restoration experience to his Project Manager role. He holds IICRC accreditation in Water Damage Restoration, Applied Structural Drying, Upholstery + Fabric Cleaning, Fire + Smoke Restoration, Applied Microbial Remediation, and Lead Renovator. When not traveling for work, he enjoys assisting our local franchises.
Maria Urdaneta
Maria is our Digital Content Specialist at SERVPRO Team Nicholson. She creates and manages all the digital content to improve our online presence. With her attention to detail and love for quality, Maria ensures our online presence represents us. Her friendly and helpful nature makes her a great team player, always ready to lend a hand. We're lucky to have Maria on the team!
Brighton Capps
Brighton is a dedicated IT Specialist at SERVPRO, bringing a wealth of technical expertise and a passion for problem-solving to the team. With a background in IT support, Brighton plays a critical role in maintaining and optimizing SERVPRO's technology infrastructure, ensuring seamless operations across all departments.
Andres Pimentel
Andres is our Crew Chief at SERVPRO Team Nicholson. He’s the one who leads our teams on-site, making sure everything runs smoothly and that we meet our high standards. Andres is all about teamwork and making sure our clients feel taken care of every step of the way. His hands-on approach and leadership make him an essential part of our crew!
Claudia Oliveros
Claudia is our Construction Job File Coordinator here at SERVPRO Team Nicholson. She’s the one who keeps our construction projects organized and on schedule. From coordinating timelines to managing all the paperwork, Claudia makes sure everything runs smoothly. We are so happy to have her on our team!
Herman Soler
Herman is the Crew Chief at SERVPRO Team Nicholson, where he takes charge of our on-site operations. Herman is committed to making sure each project runs smoothly, and his dedication to doing things right ensures that our clients are always in good hands.
Sara Jaouhari
Sara is a Job File Coordinator here at SERVPRO Team Nicholson. She’s the one behind the scenes ensuring that every project is documented and that all the details are in place. She makes sure that nothing slips through the cracks. We love having her on the team!
